Doors To You Terms and Conditions establish the basis of acceptance of orders for goods ordered by means of distance communication. By ordering via the Website, you are tacitly agreeing to be legally and contractually bound by these Terms.
“Distance communication” is defined as remote communication whereby there is no concurrent actual physical presence of the vendor and the purchaser e.g. Letter/Email/Electronic Communication/Telephone or Mobile dialogue/Website or On-line Orders
These terms apply de facto, however your statutory rights remain unaffected.
Placing an Order
The order details the products being supplied, quantity and price including VAT, and where applicable, with delivery charges included in the total amount. NB - All selling prices detailed are inclusive of VAT at the current rate.
Products Available For Sale
All products promoted on the Doors To You Website are subject to availability.
Doors To You reserve the right to amend product designs, alter specifications or withdraw products without prior notice.
Errors and omissions excluded.
Delivery & Delivery Charges
Delivery of goods ordered is facilitated via a designated and authorised third party.
All orders with a total value of more than £1000 (including VAT) qualify for Free Standard Delivery* (*subject to location - see below)
All order values below £1000 (including VAT) will incur a corresponding delivery charge based on the number of components and specified delivery location*, which will be applied to the basket prior to proceeding to payment.
3-5 Working Day Free Standard Delivery is subject to location. Wherever possible we will endeavour to deliver within the shortest lead time, however it should be noted that a 5 Working Day Service applies as standard to the following Postcodes:
AB; BA; BH; BN; BS; CF; CT; DD; DG; DT; EH; EX; FK; G; GU; HR; IP; IV [ 1-16; 30,31,32,36,63 ]
KA; KY; LD; ME; ML; NP; NR; PA [1-19, 21-27, 32-38 ] PH [1-38] PL; PO; RH; SA; SM; SN; SO; SP; SS; SY; TA; TD; TN; TQ; TR
Exclusions/exemptions to the 5 Working Day Service
The cost/lead time to deliver to the following Postcodes will be confirmed on request
IV [17-28, 40-63] KW; PA [20, 28-31, 41-80] PH [39-50] ZE; HS; BT
Product Images and Product Information
All product images are typically representative of the product and may not be an exact facsimile of the product being ordered.
Due to manufacturing process, colours and specification of the products may vary from those shown.
Due to the vagaries of the display medium, actual colours may vary from those shown.
As a natural product, wood is pre-disposed to the occurrence of visual variations in veneer colour texture and grain pattern. Accordingly doors should be purchased for a project as a “batch” to limit the degree of variation that unavoidably occurs, as we are unable to control the natural diversity of colour/texture/grain pattern from door to door.
From time to time it may be necessary to vary the type of finish used on pre-finished doors, therefore it must be accepted as a factor that can contribute towards a colour/texture/grain pattern variance/disparity.
The product information and prices on the Website are accurate at the time of publication, and may be subject to change without prior notice. Inadvertent errors and inaccuracies may occur during population of/updating of the site content.
Transactions are implicitly entered into on the basis of acceptance of the above disclaimers, and corresponding agreement that Doors To You cannot be held liable for any consequential losses arising as a result of inaccurate information published on the Website.
Doors To You accept most Major UK Debit and Credit cards via the PayPal Payment Gateway.
Bank transfer payments may be accepted but Doors To You reserve the right to decline this payment method. Notwithstanding, it should be noted that the purchaser is responsible for any Bank transfer costs. All goods must be paid for in full prior to delivery. Failure to so do will result in non-delivery.
Time of Essence
Doors to You will not be held liable for any losses resulting from failure to deliver at the originally appointed time. Time shall not be of essence unless formally agreed in writing.
All deliveries are to the nearest accessible kerbside and it is the receivers/purchasers responsibility to have adequate able-bodied persons available to arrange movement of the goods from there.
All transactions are entered into on the understanding that the purchaser (or authorised proxy) will be present and able to accept delivery of the products at the specified address/location on the agreed date of delivery. If delivery fails because the purchaser (or authorised proxy) is absent or unable/unwilling to accept delivery to the specified delivery address on the agreed date of delivery an additional charge may be levied by Doors To You to cover the cost of a subsequent repeat delivery - PLEASE REFER TO “DELIVERY” SECTION
Inspection Upon Receipt of Goods
It is the purchaser’s (or authorised proxy’s) responsibility to inspect the goods at the time of delivery. Unless the goods are rejected at the point of delivery, and valid reasons for the rejection are communicated in writing to Doors To You, the purchaser (or authorised proxy) shall be deemed to have formally and unconditionally accepted the goods as delivered and arrived “entirely fit for purpose” - PLEASE REFER TO “DELIVERY” SECTION
Your Right to Cancel
In the unlikely event that you are not fully satisfied with your purchase, please Email email@example.com stating your order number, what item(s) you wish to exchange or cancel and the reason.
To be eligible for a return, the product must be in its original packaging, unused and in the same condition that it was signed for by the purchaser (or authorised proxy)) when initially received. Once the item is received by Doors To You, it will be fully inspected and any damage will be notified in writing. Alternatively, following inspection of the returned the item(s) you will be notified in writing the status of your refund.
If the return is approved, Doors To You will initiate a refund to your credit card (or original method of payment). You will typically receive the corresponding credit within 7 days, subject to the card issuer’s statutory policies.
The purchaser (or authorised proxy) will be responsible for the cost of returning respective item(s). The goods must be returned via a reputable and appropriately qualified/equipped carrier to minimise the risk of damage occurring during transit. If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and must be returned on the original pallet for protection.
Liability for all returned items remains with the purchaser (or authorised proxy) until formally received/signed for by Doors To You. For your own protection, in the event of any damage occurring during transit, we recommend using a service that allows insuring of the goods.
In the unlikely event that an item(s) is deemed faulty, the onus is on the purchaser (or authorised proxy) to notify Doors To You in writing [ Email: firstname.lastname@example.org ] within 24 hours of receiving the goods, detailing the problem(s) and supported by photographic evidence of the same.
Exceptions to the Right to Cancel - Special Orders
Doors To You do not offer a returns policy on “Special Order Products” unless they are deemed faulty.
The right to cancel does not apply in relation to goods defined as “Special Order” e.g. goods manufactured to the purchaser’s (authorised proxy’s) bespoke specifications, or customised goods i.e. specific cut sizes of timber sections, special finishes or products specifically ordered on the purchaser’s (authorised proxy’s) behalf, or which by reason of their nature, cannot be returned.
The purchaser’s (authorised proxy’s) will be notified prior to confirmation of order of any goods intended to be procured that are defined as “Special Order”.
NB - these conditions are applicable to purchases made online and offline.
Doors To You
PO Box 221
VAT Registration Number: 282 4243 09